Crisis Program – Winnipeg and Brandon

Volunteering in the Crisis Program

Volunteer counsellors in the Crisis Program provide telephone crisis counselling on our 24-hour Crisis Line and Manitoba Suicide Line. They provide emotional support, referrals to resources, and space for our callers to feel heard, understood, and connected.

Volunteer Requirements

Every Crisis Program volunteer must attend our 3-month Crisis Volunteer Training program before beginning their work on our phone lines. Once crisis volunteers complete this training, we ask for a commitment of fulfilling one 4-hour shift per week for one year.

In Winnipeg, shifts are available every day of the week from 8am-noon, noon-4pm, 4pm-8pm, and 8pm-midnight; however, some shifts may not have space for new people.

In Brandon, shifts are available Monday to Friday, from 10am-2pm, 2pm-6pm, and 5pm-9pm; and again, some shifts may not have space for new people.

How to get involved with the Crisis Program

The first step in becoming a volunteer in the Crisis Program is to fill out an application form to attend our 3-month Crisis Volunteer Training. If you are interested in attending this training in Winnipeg or Brandon, please fill out an application form using the links below.

Our Crisis Volunteer Training program is approximately 80 hours in length and covers topics including crisis intervention, counselling skills, sexual and gender diversity, feminism, oppression and discrimination, suicide, mental health, sexual assault, and family violence. The training is experiential and intense, and requires trainees to be open and willing to reflect on their attitudes and values.

Training group spaces are offered in the order that applications are received. We offer 4 training groups each year in Winnipeg and once each year in Brandon; dates for upcoming training groups can be found below. Depending on the length of our waitlist, several training groups may fill up before we have a space to offer you. When a space becomes available, you will be contacted by email at the address provided on your application form. If you are available to attend the training and are still interested, you will be invited to attend a 1-hour interview. This interview will explore whether the volunteer opportunity can meet both your needs as a volunteer and the needs of our program.

Once you are accepted into a training group, you are expected to attend all training sessions. If you are not available to attend the entire 3-months of training, it is recommended that you consider waiting for an opportunity that better fits your schedule. We provide our volunteer training free of charge, however, people who accept a spot in the training but do not fulfill the volunteer commitment may be invoiced $400 for the training.

Each volunteer needs to provide a Criminal Record Check obtained within the past 12-months before beginning their volunteer position. For volunteers living in Winnipeg, Criminal Record Checks should be obtained through the Winnipeg Police Service, and include a search of the Vulnerable Persons sector. Volunteers living in Brandon should obtain Criminal Record Checks through the Brandon Police Service, and include a search of the Vulnerable Persons sector.  Volunteers who live outside the Winnipeg and Brandon perimeters can obtain Criminal Record Checks through their local RCMP. Volunteers also need to apply for a Child Abuse Registry Check and an Adult Abuse Registry Check, which can be done through Klinic. Volunteers must be at least 18-years of age, and cannot be currently accessing ongoing counselling through any Klinic program.

If you have any questions about becoming a volunteer at Klinic in Winnipeg, please contact Volunteer Intake or call (204) 784-4006. To add your name to the waitlist to volunteer in the Crisis Program in Winnipeg, click here.

If you have any questions about becoming a volunteer at Klinic in Brandon, please email volunteerbrandon@klinic.mb.ca, or call (204) 571-4182. To add your name to the waitlist to volunteer in the Crisis Program in Brandon, click here.

Upcoming training dates

Winnipeg (Crisis Program and SACP)

  • January 4, 2017 – April 10, 2017
    Monday and Wednesday evenings           6:00 p.m. to 9:30 p.m.
  • March 30, 2017 – June 29, 2017
    Tuesday and Thursday evenings              6:00 p.m. to 9:30 p.m.
  • August 9, 2017 – November 15, 2017
    Monday and Wednesday evenings           6:00 p.m. to 9:30 p.m.
  • September 7, 2017 – December 12, 2017
    Tuesday and Thursday evenings               6:00 p.m. to 9:30 p.m.

Brandon (Crisis Program)

  • January 2018