What are my rights at Klinic?
When you come to Klinic for services, you are an active participant in decisions concerning your own care and treatment. You have a right and a responsibility to understand your treatment fully, including the right to:
- know your service provider’s values, and have an idea of the experience you are likely to have with her or him while receiving services;
- receive all the necessary information regarding assessments and/or diagnoses, treatments and/or procedures for you to make an informed decision about proceeding or not proceeding with suggested treatments, techniques or procedures;
- be informed of the possible effects, including risks and benefits, of proceeding or not proceeding with suggested treatments, techniques, or procedures;
- be informed of alternative treatments, approaches or services to deal with the problems you are experiencing;
- refuse any treatment, test, procedure or medication (to the extent of the law) if you are not certain of its effectiveness or safety, or simply if you decide not to proceed;
- seek another opinion or have a consultation with another professional;
- request a referral to or transfer to another service provider;
- request services without the consent or knowledge of your spouse/partner or guardian.
What kind of records are kept of my treatment?
Every person receiving services at Klinic has a health record. Whenever you are seen by a Klinic service-provider, all relevant information regarding your care is documented to ensure quality services.
Will the information in my health records be given to anyone else?
No. All records at Klinic are strictly confidential. They are available only to the Klinic staff involved in your care. You may request to read your health record and review it with your service provider.
Are there exceptions?
Yes. With your permission, we will release you health record or information regarding your care to others outside Klinic.
There are also some circumstances where we bound legally or professionally to release confidential information, even without your permission. These include:
a) police warrant or subpoena;
b) where we have reason to believe children may be at risk and may be in need of protection in accordance with the Child and Family Services Act; and
c) where there is potential for serious physical danger to you or to another person.
What if I am under 18?
If you are under 18 years of age you have the right to confidential services at Klinic. However, there may be exceptional circumstances when a service provider may need to provide information regarding your care to your parent or guardian. Should this situation ever arise, your service provider would discuss it with you beforehand.
Making a complaint?
What action can I take if I feel I have been mistreated?
If you feel mistreated or are dissatisfied with the services received, there are a number of actions you can take to make this known. If you have a complaint, you may choose to speak to the staff member involved. If you choose not to do this or you are unhappy with the result, you can take your complaint to the Program Director, the Clinical Supervisor, or the Executive Director. As well, you can call (204) 784-4018 and leave a message regarding your concern. In addition you can make a complaint to the appropriate professional association.
What rights does Klinic have?
We have the right:
- to be treated with respect and courtesy.
- and the responsibility to provide you the best services and care we can.
- to refer you to another service provider if we unable to treat you effectively.
- to refer you to someone else if an individual practitioner objects on moral or ethical grounds to providing treatment or information.
to provide service in manner consistent with recognized standards of care.
We have a responsibility to you
Klinic Community Health Centre provides a continuum of health care, social and counselling services. Klinic provides these services in partnership with you, as a consumer. Some people find it difficult to be assertive when dealing with medical and counselling professionals. However, your health and well-being is ultimately your responsibility. As a consumer, you should be aware of your rights and be willing to assert them when necessary.
What are my rights as a user of Klinic services?
- You have the right to be treated with respect, dignity, and professionalism by all Klinic staff.
- You should never be harassed or discriminated against on the basis of sex, race, ethnic background, sexual orientation, religion, disability, or political affiliation.
How can I know my rights?
This section briefly explains your basic rights as a consumer at Klinic. If it doesn’t answer all your questions, please ask in person. We have an obligation to answer.