Update: Phone Menu System


Operations March 31, 2026

📢Phone Menu System Update📢

Today, we updated our phone menu system to make it easier to connect with the right department. This change came in response to feedback from the public about navigating the menu and finding the support they need.

The updated menu is shorter and easier to follow, creating a smoother experience for everyone who calls. We’re also working closely with staff and leadership to keep improving the overall phone experience, and will continue to make updates as we learn what works best.

Thank you for your patience as we make these improvements.

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