9-8-8 Volunteer Remote Responder
As a 9-8-8 Volunteer Responder, you’ll be someone callers can count on during their hardest moments. You’ll listen with care, ask meaningful questions to check safety, and guide people to helpful resources. This work takes a team — and your role is an important part of it.
Requirements
- Must be 18+ years old.
- Able to work remotely with strong internet connection.
- Available for regular weekly shift (evenings, weekends, holidays).
- Completion of Crisis Volunteer Training as well as 16 additional hours of 988-specific learning. Shorter training options may be available for applicants with previous experience in counselling roles.
- Committed to trauma-informed, non-judgmental support.
- Good ability to stay focused and present during crisis situations.
Quick Role Highlights
- Offer emotional support by phone.
- Assess for suicide risk and safety concerns.
- Share helpful resources.
- Document every call.
- Work from home.
Training details
You’ll get 100 hours of free, interactive training to prepare for this role. Topics include:
- Crisis counselling skills.
- Suicide risk assessment.
- Intervention strategies.
- Role-playing practice.
- Policies, documentation & systems.
- Special topics like sexual violence, decolonization, and 2SLGBTQ+ crisis care.
Questions?
Reach out anytime to: 988volunteers@klinic.mb.ca
Ready to apply?
Please email a completed application form to at 988volunteers@klinic.mb.ca:
We encourage applicants from all backgrounds to apply including. Accommodations are available upon request.