Crisis Support

We have transferred to a new phone system for our crisis services.  You may notice some changes to messaging and options when you call.

The Klinic Crisis Program operates a variety of crisis phone lines and online support services, providing free and confidential counselling, support and referrals for people who are suicidal, in crisis or struggling to cope. We have heard that some folks may be hesitant to use the Crisis Lines. We thought that clarifying some of our policies might be helpful.

9-8-8 Suicide Crisis Helpline

Klinic is a proud partner in 9-8-8 Suicide Crisis Helpline. 9-8-8 is a new national helpline for anyone across Canada who is thinking about suicide, or who is worried about someone they know. Call or text 9-8-8 toll-free, anytime for support in English and French. 9-8-8 responders are here to listen and provide help without judgement.

9-8-8 Suicide Crisis Helpline

Call: 9-8-8 (toll-free, 24/7)
Text: 9-8-8 (toll-free, 24/7)
more info

Klinic Crisis Program Frequently Asked Questions

Who can call the Crisis Lines?

Our lines are open to people of all ages, genders and backgrounds. You do not have to be in crisis or suicidal to call. Calling the Crisis Lines can be a good place to start when trying to sort out a problem. We can also refer you to other services or programs.

What is a Crisis?

A crisis is a time in your life when you feel like you are struggling and are having difficulty coping. You may experience:

• Feelings of fear, failure, uncertainty, powerlessness, hopelessness, confusion, hurt and sadness
• A sense of losing control
• Thoughts of suicide
• Headaches, muscle tension, chronic fatigue or other physical problems
• Changes in eating or sleeping habits
• Isolating yourself
• Difficulty concentrating
• Anger and other mood swings
• Alcohol or drug problems

What can I talk about on the Crisis Lines?

The Crisis Lines are open to anyone who needs help, about any issue.

What can I expect when I call?

The counsellors will help you understand your problem and provide support. They will help you find new ways of coping and understand your own personal strengths and values. They will treat you with compassion and will not judge you. The counsellors can also refer you to other specialists and resources.

Are calls confidential?

Yes. We do our best to respect your privacy and maintain confidentiality. Counsellors may ask for your first name and other personal information to help them understand your needs better and help you. One of our goals is to prevent harm to anyone. If we believe that someone is in danger, we may have to share information with another service in order to keep them safe.  Calls may be monitored and/or recorded for supervisory purposes. Read about our PHIA Compliance procedure here.

Who are the counsellors that answer the phone?

Our Crisis Counselling Team consists of both paid professional counsellors and trained volunteers. Staff are certified crisis counsellors through the American Association of Suicidology. Volunteer counsellors have received extensive training at Klinic in crisis intervention, suicide prevention and counselling, and are closely supervised and supported.

What if I want to see a counsellor in person?

Call (204) 784-4067 to learn about Klinic’s Community Drop-In Counselling Program.

Collaborating to Deliver the Best Care Possible

Klinic works with multiple programs and systems across the province to offer the best services possible. Klinic is a member of the Canadian Association for Suicide Prevention and the American Association for Suicidology. Klinic is accredited by the Canadian Council on Health Services Accreditation.