Policies A1 – GOVERNANCE A1-Pr1 PHIA Compliance 2020 A1-Pr13 Respectful Workplace A2 – VISION, MISSION & VALUES A3 – POLICY DEVELOPMENT A4 – FISCAL MANAGEMENT A5 – RISK MANAGEMENT A6 – HUMAN RESOURCES A7 – NAMING A8 – HANDLING OF COMPLAINTS A8 – Exhibit 1 – Klinic Complaint Guidelines A9 – DONOR ENGAGEMENT Third Party Fundraising Form A10 – COMMUNICATION A11 – CONFLICT OF INTEREST A12 – BOARD OF DIRECTOR SUCCESSION PLANNING A13 – HONORARIUMS A14 – EXECUTIVE DIRECTOR & SENIOR MANAGEMENT SUCCESSION PLAN A15 – SMUDGING A16 – RESPECTFUL WORKPLACE A17 – ACCESSIBLE CUSTOMER SERVICE A18 – ACCESSIBLE EMPLOYMENT