Your Rights to Care

Rights and Responsibilities

Klinic is committed to the values of social justice, equity, accessibility, and care in pursuing its vision of engaged and healthy communities.  On our journey towards Truth and Reconciliation and anti-oppression in all forms, Klinic will work to decolonize systems and practices with cultural humility. This document is intended to guide Klinic’s communities as we continue to offer primary care, mental health services, and community health services that advance individual wellbeing and community capacity.

Klinic recognizes that the Social Determinants of Health such as gender, race, employment, economic status, and access to food, clothing, and housing are all important factors that contribute to health and wellbeing. Klinic is committed to building partnerships that address the social determinants of health and promoting universal human rights.

The rights and responsibilities in this document are based on the Rights-Based Approach and Human Rights in Patient Care and applies to all members of Klinic’s communities equally, including, but not limited to, participants, staff, and volunteers. By respecting the rights of everyone we can continue to provide quality care and building healthy communities.

  • You have the right to the best possible physical and mental health, and the responsibility to take part in your care.
  • You have the right to be treated without discrimination, and the responsibility to not discriminate against others.
  • You have the right to be treated with dignity and respect, and the responsibility to treat others with dignity and respect.
  • You have the right to live in freedom and safety, and the responsibility to value the safety and well-being of others.
  • You have the right to privacy, and the responsibility to respect and maintain the privacy of others.
  • You have the right to think and speak freely in a respectful way, and the responsibility to respect the opinion of others regardless of differing views.
  • You have the right to education and information, and the responsibility to ask questions and learn about your health and well-being.
  • You have the right to choose the best care for you, and the responsibility to be informed of your choices.
  • You have the right to fair and equitable care and compassionate treatment, and are encouraged to let someone know if at any time you feel unsafe, not well treated, or have witnessed mistreatment.

Complaints Process

Klinic is committed to ensure complaints are addressed promptly and respectfully. If you have a complaint about the service you received, please speak directly with your service provider about your concerns.

If you prefer not to raise your complaint with your service provider, or if they have not resolved it satisfactorily, please contact 204-784-4018 or email klinic@klinic.mb.ca, and your concern will be directed to the program manager accordingly.

Please click here to review our Complaint Guidelines.

Accessibility

Klinic is committed to providing inclusive and accessible services to all. We strive to ensure that all clients, visitors, and staff experience equitable and respectful access to our programs and services. Our commitment aligns with the principles of dignity, independence, integration, and equal opportunity as outlined in the Manitoba Accessible Customer Service Standard Regulation under The Accessibility for Manitobans Act (AMA).

Clients are encouraged to provide feedback on the accessibility of our services, along with other aspects of their experience at Klinic. Please speak directly with your service provider or in person at the reception desk. You may also email klinic@klinic.mb.ca, or call our Feedback Line at 204-784-4018. All feedback will be documented, reviewed, and responded to in a timely manner.

Records of feedback received, and any resulting actions will be available upon request in a format that meets the requester’s communication needs.